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ModelRisk Maintenance Plan
Vose Software offers maintenance plans for licensed users of ModelRisk. Maintenance entitles a licensee to unlimited technical support, version upgrades and bug fix patch releases while the plan is active. Technical support covers installation and operation, error and bug resolution, and limited model building assistance. Technical support is available via phone, email and web during hours designated on our technical support web page.
Professional, Network, Enterprise and Site licenses include one year of free maintenance from the date of purchase. Maintenance may be renewed annually for a fee of 22% of the list price (including volume discounts) for the customer’s current license configuration. This assumes the customer’s maintenance agreement is current. If the customer’s maintenance is out of date, the customer must bring the maintenance up-to-date from the expiration of the last plan. The new plan will expire on the next anniversary of the original license purchase.
Subscription, Textbook, Trial, Faculty and Student Licenses include maintenance while the license is active. Maintenance is not intended for providing major assistance in building or de-bugging models or for in-depth training on the use of ModelRisk. Does not provide for free upgrades to new or different editions of ModelRisk. The maintenance agreement is subject to the End User License Agreement of the appropriate edition of ModelRisk. None of the above benefits are available to licensees without an active maintenance plan.
Edition - An edition of ModelRisk is the application of the ModelRisk framework to a specific industry or field at defined level of capability. For example, the first edition of ModelRisk is ModelRisk for Insurance and Finance Professional Edition with includes the developer’s kit.
Version - Every edition of ModelRisk will have a current version number indicating the most recent release of the software.
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